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So, I believe by now most of you are likely to be fairly familiar with what IT services are. That is unless you’ve been living under a rock for the last 30 years and have never touched a computer in that time. In case you’re unaware, outsourced IT services is where you engage an external tech support company to help you implement and maintain your technology solutions, which in turn, allows you to focus on your strengths and not having to stop practicing your profession.
In general terms outsourced it support services is where you have an agreement in place with an IT support or IT services company or managed IT services provider.
They ensure
- That your IT systems are maintained and working at peak efficiency
- Provide support either remotely or onsite to you and your team
- More advanced ones will ensure you are being protected around the clock 24x7x365 from hackers, cybercriminals and nation state actors
This is achieved by them employing a multi-layered security approach like the layers in a castle. If one of the layers fails, there is another and another in place to protect you. Most of this is now generally done remotely and doesn’t require an on the ground presence.
Naturally, They should be meeting with you regularly, at an absolute minimum, once a quarter, to review the protections they have put in place and make sure they are still adequate in the rapidly and exponentially changing cyber security space.
They can also review your professional services firm goals which will make sure that the technology solutions you are running are going to help get you to the goals you’ve set for your Perth professional services firm.
Why is the decision on who to use so important?
Well like a lot of things in life, not everything is made equal. If it were, life would be very boring indeed. This goes for IT support companies as well. Some IT support companies are not prepared to have difficult conversations with their clients on topics such as cyber security. Alternatively, perhaps they have had those difficult conversations but are not keen on spending the money themselves to protect their IT support company.
Just recently, at the time of writing this article, one of the large remote monitoring and management software providers that many IT services companies use globally, had an issue that allowed ransomware to be deployed to their end clients’ systems. Naturally, this a very bad situation for both the affected IT support companies and their end clients.
The timing of the launch of the ransomware attack was made on a Friday before a long weekend in the United States. For others around the world, it was already their Saturday. The cybercriminals, hackers and ransomware groups knew that there would be less eyeballs on systems on this particular long weekend. Further the same applies to a normal weekend or outside your regular business hours. The only way to detect and respond to these types of attacks is to have round the clock, 24x7x365 security monitoring with response services.
With the rapidly escalating amount of ransom being demanded in ransomware cases, which is now an average of US $850,000. Naturally, the ransomware operators’ tactics have changed. They now threaten to or release your highly confidential and sensitive data on the internet when you don’t pay the ransom. It goes without saying, they may then sell that information to your competitors or just anyone who thinks its valuable.
I can imagine the hell the affected IT services companies and their clients are going through right now and wouldn't wish it on anyone. I hope for those affected they can be recovered quickly, without a major interruption to their business.
Naturally, I want to reassure you, that we don't use this particular type of remote management and monitoring software. It also goes without saying, that this could potentially affect any remote monitoring and management software and we are, and will have to continue to be, on the top of our game, to ensure we don't end up in a similar position.
You do not want to be having “that conversation” with your clients, about how you let their highly sensitive and personal information be aired like dirty laundry. Similarly, and even more so, I don’t want to be having that conversation with you about how my company was or could have been the cause of this.
What does great IT Services and Support look like?
You want to ensure you’re working with a tech support company that
- Practices what they preach.
- Is not afraid to have difficult conversations with you.
- Won’t sugar-coat the situation and is prepared to give you the brutal, honest truth.
- Communicates regularly with you on the rapidly changing technology and cyber security
- Has your best intentions at heart with their recommendations.
- Wants you to be a success.
Combine robust technology systems, with excellent IT services and cyber security services and secure the future of your Perth professional services firm today.
Book a free initial consultation and let us show you
- How we deliver you enhanced peace of mind.
- How we practice what we preach.
- How we can increase your team’s productivity.
- How we protect your personal and professional reputation as well as your livelihood.
- How to ensure you do not suffer the devastating consequences of a cyber-attack and we guarantee it.
- How to be a hero to your clients.
- How to get that return on investment you deserve from your professional services firm.
Not ready to take the next step? Register to receive a copy of my book “Protect Your Legacy
How To Confidently Protect You And Your Firm From The FINES, LAWSUITS, CUSTOMER LOSS, RUINED REPUTATION & PR NIGHTMARE Resulting From A Data Breach And Cybercrime” today for more actionable steps you can take.
